You can shop at http://www.themountainline.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
Shipping Rates and Policies
Most of our crafts are shipped using UPS Ground. Some of our crafts men use alternate methods of shipping that we have no control over. All of our shipping cost are shipping cost computed by UPS based on size, weight and destination. The amount of time to ship any one particular item depends on the particular crafts men and the time it takes to make your item. Some items like our quilts may take up towards 8 weeks, although that is rare. Most of our handcrafted item orders take between 2 and 3 weeks to ship. Many of our other items like fabric, and wrought iron will go out within 24 hours.
We guarentee that all our products are free of damage upon shipping and that we will resolve any issues with items if damaged in shipping as long as we are notified within 3 days of delivery of the merchandise. We will not be responsible for any items damaged after they are delivered. We do not offer any refunds for merchandise ordered as once we place orders with our crafts men they are non refundable to us as well.
We keep all private information private, and only divuldge it to parties necessary for the processing of your order. It goes without saying that if we need to give your shipping address to one of our craftsmen to ship your order that is part of the business. We will keep your private information private.